Shipping policy
Shipping Policy – LEGOSS™
At LEGOSS™, we are committed to delivering your order as quickly and smoothly as possible. Below you’ll find all the details regarding our shipping process.
Processing Time
All orders are processed within 24–48 hours after payment confirmation (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Time
Delivery typically takes 7–15 business days, depending on your location.
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Average delivery time: 10–12 business days
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Maximum estimated timeframe: up to 17 business days in rare cases
Please note that delivery times are estimates and may vary due to factors such as customs clearance, carrier delays, or high-demand periods.
Tracking Your Order
All orders include a tracking number.
You can monitor your shipment at any time using the tracking link provided in your shipping confirmation email.
Delays & Support
While we work closely with our logistics partners to ensure timely delivery, occasional delays may occur due to external factors.
If your order is taking longer than expected, please contact us at support@legoss.com and our team will assist you promptly.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
If an order cannot be delivered due to incorrect or incomplete address details:
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We can reship the order (additional shipping fees may apply), or
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Issue a refund excluding shipping costs
Delivered Orders
Once an order is marked as “Delivered”, we recommend checking with household members, neighbors, or your local carrier if you have not received it.
If you experience any issue with your delivery, please contact our support team — we’re here to help.
Order Changes & Cancellations
Orders are processed quickly to ensure fast delivery. For this reason:
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Orders cannot be modified or canceled once they have been processed or shipped.
Lost or Undelivered Packages
In the rare event that a package is confirmed lost by the carrier or returned to us:
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We will offer a replacement or refund
Our priority is to make sure you receive your order.
Order Verification
To ensure security and prevent fraud, we may request additional verification for certain orders.
If verification is not completed, the order may be canceled and refunded.
Contact Us
For any questions regarding your order or shipping, feel free to contact us at:
Thank you for choosing LEGOSS™.